We Believe in Asking Questions
Frequently
Asked Questions
— Do I need an eBay Seller account to use ProductBot?
No. You can use any eBay account to start selling and dropshipping on eBay today.
— If I have questions or a support query, how do I reach you?
There is a chat plugin in the bottom right of every page. This is the best way to get immediate help when support is available. You can also use the contact form at the bottom of this page or send an email to our team at support@productbot.com
— Can I cancel my subscription?
Absolutely. You can do this yourself in the billing portal in the upper right corner under account settings, or by emailing us at any time at support@productbot.com
— Do you offer yearly plans?
Yes! You’ll save 25% on the yearly plan.
— Are software updates free?
Yes. We add features often, sometimes as often as weekly, to add to the efficiency of the platform and help you generate a positive ROI more effectively.
— How do I get a refund?
We believe in lightening fast refunds. Simply email us at support@productbot.app or click the messenger bot in the lower right hand corner of every page.
— Is Product Bot suitable for new sellers?
Even you have never sold on eBay or Facebook before, or are a seasoned seller, Product Bot provides a great sourcing platform with the tools to scale. For experienced eBay and Facebook sellers, our tool provides an intuitive and comprehensive product sourcing platform, with modules covering everything from reverse engineering competition to selling hot quick sales items.
— What are your Terms, Conditions and Privacy policy?
We respect your personal information and data security. Our terms & conditions, and privacy policy can be found in the footer of this page, and encompass general usage terms, and privacy details including your rights under the GDPR.
— What device and browser is best suited to Product Bot?
Product Bot is best used on a desktop computer, or tablet, using Chrome, Firefox, or Safari browsers. Chrome seems to contain the most amount of symbiotic eBay and Facebook related extensions, so most use this.
— What software do I need to install?
None! Product Bot is run completely on our servers (in the cloud). You can even start a search, close your computer, and open a different computer later in the day to check your results.